As an IT manager or administrator, you are in a new era of IT where cloud, mobility, convergence of data, voice and imaging and other innovations drive end user productivity while introducing new IT management challenges. Supporting your IT infrastructure requires end-to-end visibility into all the technologies impacting the end user experience. Users expect their corporate IT systems to meet high standards of operation, while offering 24/7 support, availability, security, and performance.
In today’s environment, your systems have to keep pace with the constant changes in technology, performance demands and pressure to deliver competitive functionality. To meet these challenges, many organizations consider outsourcing their IT activities to be an attractive option.
Our advanced, hybrid agentless architecture provides complete visibility and unified management of the entire IT infrastructure including all devices, applications, networks and cloud. All this while providing security and control.
Provides cloud based services for Antivirus, Content Filtering, AntiSpam, Email Archiving, Encrypted Email and Online Backup
This is NCI’s Remote Monitoring and Management (RMM) system which provides visibility into the technologies impacting your end user experience. NCI integrates tools giving us the ability to manage these technologies centrally from a single pane of glass. From monitoring performance and security, to proactively automating key tasks and workflows, we have you covered
Help Desk offers 24×7 technical support for users across all their devices including workstations, smartphones and tablets. Help Desk services can be reached via toll-free number, email or chat. Broader support for your organization extends to your physical and virtual servers as well. All of these resources are serviced through a single point of contact for your end users or IT staff.
Support from our North American based NOC includes well-defined monitoring rules for managed assets. Along with further support including detailed workflow procedures and automation as defined for your specific business needs. The NOC and Help Desk operations can be integrated to scale as needed to help your organization increase reliability and performance. Ultimately, these integrated services will reduce costs through streamlined operations, reduced downtime and increased user productivity.